Terms and Conditions

1. Introduction

Welcome to Houston Hype Marketing. By accessing and using our services you agree to these terms. They apply to every client engaging us for website design, social media management and other digital services.

2. Services provided

Houston Hype Marketing provides creative digital services including:

• Website design and development (WordPress, Shopify and other CMS platforms)
• Social media strategy and management
• Content creation, including graphics, copywriting and reels
• SEO and web optimisation
• Brand identity design and digital consultation

The scope of any engagement is defined in the onboarding brief or project agreement.

3. Client responsibilities

Clients provide accurate project details, the relevant content, and timely feedback. Delays in response or incomplete submissions may move delivery dates or result in additional fees.

4. Payment terms

A non-refundable deposit, usually 70 percent, is required before work begins. Final payment is due before final files or site access are handed over. Retainers and monthly services follow the invoicing schedule agreed in writing. Late payment may interrupt service or attract late fees.

5. Revisions and edits

Each project includes two revision rounds after initial delivery. Changes requested after final approval, or beyond the allotted rounds, are charged separately unless stated otherwise.

6. Cancellations and refunds

Either party may cancel a project with written notice. Houston Hype Marketing charges for all work completed to that point. Deposits are non-refundable once work has started.

7. Ownership and usage rights

After full payment the client owns the final deliverables. Houston Hype Marketing retains the right to display finished work in portfolios, marketing material and design showcases unless the client requests otherwise in writing.

8. Limitations of liability

Houston Hype Marketing is not liable for losses resulting from delays caused by third-party services, plugin conflicts, hosting providers or client inaction. We do not guarantee exact platform results such as reach, engagement or ranking, but we do commit to best-practice execution.

9. Confidentiality

Project discussions, strategies and client data are treated as confidential. We do not share or resell your content, assets or information.

10. Communication and availability

We communicate by email, WhatsApp, or project dashboards such as Notion, Trello or ClickUp. Office hours and response times are shared during onboarding. Urgent work outside scope or hours may attract priority fees.

11. Platform dependencies

Some services, such as booking systems, SEO scores and ad campaigns, depend on external platforms that may have outages, policy changes or limitations outside our control.

12. Amendments to these terms

These terms may be updated from time to time. Updates are shared in writing. Continued use of our services confirms agreement to the revised terms.

Privacy Policy

1. Overview

This policy explains how Houston Hype Marketing collects, uses, stores and protects your personal information. By using our website or services you agree to it.

2. What information we collect

We collect personal data you give us directly, including:

• Name, email address, phone number and business details, when you complete a form or request a service
• Social media handles, if you request social media services
• Payment and billing information, only through secure third-party platforms such as Paystack, Stripe or PayPal

We also collect limited non-personal information automatically:

• Device type, browser and IP address
• Page visits and on-site behaviour, through cookies and analytics tools such as Google Analytics

3. How we use your information

We use your data to:

• Deliver and manage your project or service
• Communicate updates, invoices and deadlines
• Improve user experience and site performance
• Send newsletters or offers, only with your consent

We do not sell or rent your data to any third party.

4. Cookies and tracking

Our website uses cookies to track site performance and visitor behaviour, which helps us improve your browsing experience. You can disable cookies in your browser settings at any time.

5. Third-party services

We may use tools such as Google Analytics, payment processors and email marketing platforms to deliver certain features. These third parties have their own privacy policies, and we use reputable, secure services.

6. Data security

We apply reasonable security measures to protect your data. No system is completely secure, but we use current technologies and best practice to guard against unauthorised access or data loss.

7. Your rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data, subject to contractual obligations
• Opt out of marketing emails at any time

To make any of these requests, email info@houstonhypemarketing.com.

8. Data retention

We keep personal data only as long as needed to provide our services, meet legal obligations, or support internal record keeping. Once it is no longer needed it is securely deleted or anonymised.

9. Children’s privacy

Our services are not directed at anyone under 13. We do not knowingly collect data from minors, and will delete such data if we discover it.

10. Policy updates

We may update this policy. The revised version is posted here with a new effective date. Continued use of our website or services means you accept the changes.

11. Contact us

Questions about this policy or how we handle your data: email info@houstonhypemarketing.com, or call +1 (281) 712 7378.

Cookie Policy

1. Overview

This policy explains how houstonhypemarketing.com uses cookies and similar technologies to recognise you when you visit, why we use them, and how you can control them.

2. What are cookies

Cookies are small data files placed on your computer or mobile device when you visit a website. They are widely used to make websites work, improve efficiency and provide reporting information.

Cookies set by the site owner are first-party cookies. Cookies set by anyone else are third-party cookies, and they enable features such as analytics, advertising or social sharing.

3. How we use cookies

We use cookies for several purposes:

• Essential cookies, for core functionality such as security, network management and accessibility
• Analytics cookies, to understand how visitors use the site and improve it
• Functional cookies, to remember your preferences
• Advertising cookies, to deliver relevant ads and track campaign performance where applicable

4. Types of cookies we use

5. Third-party cookies

Some cookies are placed by third-party services on our pages, such as embedded videos, analytics tools or social widgets. These parties may collect information about your activity across different websites. We do not control them, so please read their own policies.

6. How you can control cookies

You can decide whether to accept or reject cookies:

• Browser settings: change your browser to refuse or delete cookies
• Consent banner: choose to accept or reject non-essential cookies on your first visit
• Opt-out tools: opt out of analytics or advertising cookies, for example with the Google Analytics opt-out add-on

Disabling essential cookies may affect how the website works.

7. Updates to this policy

We may update this policy to reflect changes in technology, law or how we operate. Updates are posted here with a revised effective date.

8. Contact us

Questions about our use of cookies: email info@houstonhypemarketing.com, or visit houstonhypemarketing.com.

Client Engagement Policy

1. Overview

At Houston Hype Marketing we provide digital services built on transparency, creativity and professionalism. This policy sets out how we work with clients, manage expectations, and keep communication and delivery running smoothly across web development, branding, SEO, social media and content marketing.

2. Purpose of this policy

It governs how Houston Hype Marketing engages with clients across the life of a project, covering timelines, communication, feedback, revisions, payment and the responsibilities of both sides. Working with us means agreeing to it.

3. Project scope and agreement

Before a project begins we provide a detailed proposal or scope of work setting out deliverables, timelines, milestones and costs. Once accepted, the project proceeds on those terms.

4. Communication

Project communication happens by email, video call or scheduled meeting. Clear, consolidated feedback keeps a project efficient.

5. Payments and refunds

Services are non-refundable once a project has commenced. This includes web design, content creation, digital marketing and hosting. Payments are made in milestones or as agreed in the service contract.

6. Intellectual property

On completion and full payment the client owns their website content and design deliverables, excluding proprietary elements such as internal tools, plugins or frameworks owned by Houston Hype Marketing.

7. Attribution

We reserve the right to include a small attribution link in the footer or another appropriate part of the website. This is standard industry practice and part of our branding policy.

8. Web development: duration

Web development projects usually take three to eight weeks depending on complexity, how ready the content is, and how quickly the client responds. Delays in materials or feedback extend the delivery date.

9. Web development: reviews and checkpoints

We may schedule one or two progress meetings to demonstrate work in progress, so clients can see the site before formal revisions begin.

10. Web development: revisions

Clients are entitled to two revision rounds after initial development. A revision is any requested change, update or adjustment after viewing the preview or during post-development review. Further revisions are charged at our standard rate or agreed service terms.

11. Hosting and management

Client websites are hosted on our managed platform unless the agreement says otherwise. Hosting covers basic maintenance, uptime monitoring and technical support within the chosen plan. Migration to another host is possible, subject to an administrative and transfer fee.

12. Contact

Questions about how we work together: email info@houstonhypemarketing.com.